Terms and Conditions

NOT LEGAL FOR SALE OR USE ON POLLUTION CONTROLLED MOTOR VEHICLES

Some SSR Performance performance upgrades may be used solely on vehicles used in sanctioned competition which may never be used upon a public road or highway, unless permitted by specific regulatory exemptions. For state specific details please visit the following website. http://www.semasan.com/emissions

It is the responsibility of the installer and/or user of the product to ensure that it is used in compliance with all applicable laws and regulations. If a product was purchased in error, do not install and/or use it. The purchaser must arrange to return the product(s) for a full refund.

This policy only applies to installers and/or users who are in the United States, customers who reside in other countries should act in accordance with their local laws and regulations.

All performance modifications and installations are at the customer’s own risk. SSR Performance holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance products.

To offer a safe and secure shopping experience, SSR Performance, Inc has established these online Policies for any user, viewer, or buyer at www.ssrperformance.com / www.ssr-performance.com

Note: Many parts are for off-road use only. As with any racing activity, there are risks in performance modifications. All installations are at the customers own risk. SSR Performance, Inc. or ssrperformance.com / ssr-performance.co, holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using aftermarket performance products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway.

Conditions of USE

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of SSR Performance or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to SSR Performance are proprietary to SSR Performance. All other trademarks not owned by SSR Performance or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SSR Performance.  Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to SSR Performance along with permission to use directly from the supplier or manufacturer. Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacturer may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property SSR Performance or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SSR Performance reserves the right at any time after receipt of your order to accept or decline your order for any reason. SSR Performance reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. SSR Performance may require additional verifications or information before accepting any order. Once you have placed an online, phone order, or other type of order with SSR Performance, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 48 hours for your order to ship assuming no backorders. If you need priority delivery then please contact us by phone for immediate attention.

Because SSR Performance reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. SSR Performance cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error. These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which SSR Performance's responsibility is to correct the error.

Ordering Procedure

Some specialty items may need to be manufactured and can take 4-8 weeks for delivery. However, if you order from us and a problem occurs, these are the steps to follow.

If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.

The Shipping Rates shown at time of checkout are dimensional rate only. If your shipment weight is too much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the USA) are not automatically processed as we may require additional information from you.

If a product is ordered and not wanted, the UNUSED item can be returned for a 18% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the SSR Performance warehouse are shipped via UPS or USPS and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package.  If the package is returned to SSR Performance or manufacturer, you will be responsible for the return shipping costs and pay a 18% restocking fee. These fees will be charged to your account on file. All final sale items or items with final sale in the item description cannot be returned or refunded.

SSR Performance DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.

Special Order Items

Some items may be specially manufactured or assembled specifically for the customer order. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.

Payment Terms

SSR Performance accepts credit cards, Paypal, Paypal Credit, Cashier Checks, Money Orders, and Bank Transfers with appropriate billing and shipping addresses to be verified. All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.

Warranty

SSR Performance Limited Warranty

  1. SSR Performance ECU Tunes

We fully support our products, as well as the system, processes, and procedures that have been tested on many platforms for 1000s of customers worldwide. There is NO WARRANTY on SSR Performance ECU Tunes. All files are good working files that have been rigorously tested and used in cars worldwide. The ECU tune service must be used within 30 days of purchase. After 30 days the tune purchase cannot be cancelled or refunded.

SSR Performance's limited warranties do not cover any of the following damages or items:

  • Damages to and/or failure of any non-SSR Performance component or equipment on a vehicle including, but not limited to, the engine, electrical system, transmission and differentials.
  • Damage caused by “Acts of God”, normal wear and tear, or damage to a vehicle or engine caused by, tuning by others, collision and/or engine failure.
  • Any costs incurred for towing or downtime of the vehicle.
  • Any rental vehicle costs
  • Any labor costs to diagnose problems or to remove or replace the SSR Performance products; or any damage caused by the use of another company’s product.
  • Any shipping costs.

For any questions please contact info@ssr-performance.com